Returns, Replacements and Refunds

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a refund or replacement, email us at eshop.hnw@gmail.com your Order Number and the Reason for replacement / refund. Kindly email an image of the product, clearly showing the batch number and the invoice for our reference. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Once the return request is accepted, we will pick up the products within 4 – 7 days of receiving your request. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.